Features
A complete guide to the features available on the platform, grouped by what they help you do.
Getting Help
Section titled “Getting Help”Incident Reporting
Section titled “Incident Reporting”Report a burglary incident quickly and securely. Your report helps build a picture of crime in the area and can be shared anonymously with the community.
Get Help
Section titled “Get Help”A central hub connecting you with the right resources based on your situation, whether you need immediate support, professional help, or practical guidance. Enquiries submitted through Contact and product pages go into a staffed support queue with a 30-minute claim window and crisis-language detection, so urgent messages don’t sit unattended.
Locksmith Network
Section titled “Locksmith Network”A directory of vetted, accredited locksmiths you can search by postcode. Every locksmith on the register has gone through an accreditation check — MLA membership, DBS check, and public liability insurance, each with optional evidence — and agreed to BSN’s fixed price card and TS007 3★ standard before an admin approves them. See Finding a Locksmith.
Police Information Sharing
Section titled “Police Information Sharing”With explicit, revocable consent, a victim can share an incident report directly with their local police force through a two-way message thread — separate from (and in addition to) reporting via 101/999. Forces only see incidents inside their own coverage area, and only the ones victims have opted in to share. See Police Portal.
Recovery Resources
Section titled “Recovery Resources”A comprehensive collection of resources to help you recover after a burglary:
- Recovery Toolkit – A downloadable guide with worksheets and exercises to help process trauma and rebuild confidence
- Crisis Support – Direct links to organisations like Samaritans, Mind, Victim Support, and Anxiety UK
- Security Assessment – An interactive checklist to evaluate and improve your home security, with AI-powered photo analysis for personalised recommendations
- Recommended Reading – Curated books and articles on trauma recovery and home security
- Professional Support – Connections to trauma counsellors, security experts, and legal advisors
Insurance Claims
Section titled “Insurance Claims”Tools to help you manage and track your insurance claim, keeping all the paperwork and progress in one place.
This feature is gradually rolling out.
Recovery Tracker
Section titled “Recovery Tracker”Track your personal recovery progress over time with milestones and journaling, so you can see how far you have come.
This feature is gradually rolling out.
Community
Section titled “Community”Community Stories
Section titled “Community Stories”A safe space where victims can share their experiences and find comfort in knowing others have been through similar situations.
Support Groups
Section titled “Support Groups”Find local and online support groups for emotional recovery and peer connection.
Mentorship
Section titled “Mentorship”Connect with trained peer mentors who have recovered from similar experiences and can offer guidance and encouragement.
This feature is gradually rolling out.
Q&A Forum
Section titled “Q&A Forum”Ask questions about home security, recovery, or anything related to your experience, and get answers from the community and experts.
This feature is gradually rolling out.
Safety and Prevention
Section titled “Safety and Prevention”Incident Map
Section titled “Incident Map”An interactive map showing reported incidents in your area, helping you understand crime patterns and stay aware. The map combines official police data with community reports, showing statistics like areas covered and recent activity. Community members can also report suspicious activity, which is displayed alongside official data.
Smart Alerts
Section titled “Smart Alerts”Receive personalised alerts about safety in your neighbourhood based on locations you choose to watch.
This feature is gradually rolling out.
Risk Dashboard
Section titled “Risk Dashboard”An interactive dashboard that helps you understand risk factors and trends in your area.
This feature is gradually rolling out.
Education and Products
Section titled “Education and Products”Education Hub
Section titled “Education Hub”Expert-written guides on home security topics, organised by difficulty level (Beginner, Intermediate, Advanced). Topics include:
- Understanding Lock Snapping
- Entry Point Analysis
- The Psychology of Deterrence
- Smart Home Security
- Euro Cylinder Fitting Guide
- Window Security Fundamentals
- Insurance and Security
The hub also offers an Expert Guidance Program with one-on-one consultations from certified security experts.
Learning Hub
Section titled “Learning Hub”Structured learning modules that take you deeper into security topics. Includes gamification features like badges, points, and a leaderboard to keep you motivated as you learn.
This feature is gradually rolling out.
A curated selection of security products to help you secure your home, chosen and tested by experts. Every product recommendation is based on real-world testing with no commission bias.
Smart Recommendations
Section titled “Smart Recommendations”Personalised product recommendations based on your home type, security needs, and budget.
This feature is gradually rolling out.
Guides
Section titled “Guides”Practical guides tailored for different situations:
Guide for Tenants
Section titled “Guide for Tenants”Understanding your rights as a tenant, your landlord’s responsibilities for building security, and what you can do to protect yourself. Includes advice on communicating with your landlord and what to do if they don’t act.
Guide for Landlords
Section titled “Guide for Landlords”Information for landlords on their legal obligations to provide secure properties, recommended security measures, and how to support tenants after an incident.
Guide for Homeowners
Section titled “Guide for Homeowners”Comprehensive security guidance for homeowners, covering everything from basic precautions to advanced security systems.
Guide for Insurance
Section titled “Guide for Insurance”Step-by-step help with the insurance claims process, what to document, and how to ensure you get a fair settlement.
Contact and Support
Section titled “Contact and Support”Contact Us
Section titled “Contact Us”Get in touch with the Burglary Support Network team for questions, feedback, or partnership enquiries.
Live Chat
Section titled “Live Chat”Real-time support available through the chat widget on every page.